Terms and Conditions and Cancelation Policy
Our Agreement With You provides:
• Information you will need to know before you book;
• A step by step guide to booking your break;
• Payment arrangements;
• Information about arriving, staying and departing from River Valley
• Information we will need to know about you and your party – including any special needs;
• Change and cancellation arrangements; and contact arrangements
A. To book your break
• look at our website which contains important information you need to consider before you book.
• note that you must be over 21 to make a booking.
A2. Booking by Telephone
Deposit required by Credit Card or Debit Card (Mastercard, Visa, Laser) to confirm reservation
A3. Booking online
Full payment by credit card or debit card is required at the time of making your reservation.
A4. Credit/charge and debit card payments
Payment by credit/charge card incurs an additional non-refundable charge of 2% of the total amount due. Payment by credit card confirms that you accept this additional charge. No such charge applies to debit card payments.
Credit/charge and debit cards will normally be authorised and charged to your account within one working day.
A5. Other payment methods
Cheques can only be accepted if received more than 5 weeks before your arrival date.
All cheques, postal orders and gift vouchers must (as applicable):
• be made payable to River Valley Holidays Limited;
• be sent by registered post (gift vouchers and postal orders only); and
• be received and cleared to us within 10 days of making your telephone reservation or your reservation will be cancelled without notice.
We do not accept post-dated cheques!
Payments sent by post will be processed on the day they are received and will not be held until the due date. We are not responsible for any payment lost in the post.
A6. Confirming your booking and payment
We will send you, either electronically or by post, a Confirmation showing the price for your break and any additional charges. It will also detail payments received and due.
Please check the details on the Confirmation carefully. If any of the details are wrong, or change, especially your address, you must inform our Reception as soon as possible.
A7. Our agreement
A contract (our agreement) is formed when we receive the Required Payment and you have received a Confirmation. This will be deemed to be 24 hours if sent electronically and within 10 days if sent by post. If you do not receive a Confirmation within these timescales, please contact us immediately.
Required Payment means either the required deposit or the full amount due for your break.
Our agreement with you binds you, (the person named on the Confirmation), and all members of your party, including children and any day visitors. You must ensure that all members of your party are aware of, and accept all of this agreement. Our agreement continues until the last member of your party has left the Village, including any extension to your stay and for such time afterwards as may be necessary.
B. The Price of Your Break and What it Includes
B1. The most up to date prices for accommodation and activities are shown on our website. Any prices shown on our website or other communications are subject to regular review and may change. The agreed price for your break will be quoted when you make a reservation and will be shown on the Confirmation.
B2. This price includes:
• Use of your accommodation for the maximum number of guests we indicate;
• Any other amenities or services described as included in the price of your break in the information provided to you.
B3. The price does not include:
• Use of facilities and activities not included within your break, for example crazy golf, horse riding and court hire. Additional charges and different booking arrangements apply.
B5. Tax and price promise
All relevant prices include VAT at the appropriate rate.
We have the right to increase or decrease prices in line with any change in VAT or any other dues or fees levied on your break. We will not make any such increase to the basic cost of your break within 30 days of your holiday start date. We will also absorb all such increases where they form less than 2% of the total cost of your break.
C. Important Information Before You Book
C1. Special requirements and disabilities
We welcome guests with restricted mobility, a disability, medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully appraised of any needs, requirements and conditions prior to any booking being concluded. Please ring reception (0404) 41647 and we will be happy to discuss with you availability, suitability and potential reasonable adjustments, including any requirement for a guest to be accompanied by someone who is able to provide for any particular needs they may have over and above any reasonable adjustments we are able to make. A risk assessment might be required prior to confirming a booking or allowing participation in certain leisure activities.
We rely on the information you provide to help us anticipate and satisfy your needs. We therefore require you to update us with any change in circumstances prior to and during your stay.
C2. Medical Assistance
In reception we provide general first aid and limited medical assistance. As such it will often be necessary for a guest to be able to administer or attend to their own medical need or have someone accompany them who can do so.
C3. Groups, organisations and institutions
Where a party or a booking consists of two or more accommodation units and/or is to include members from an organisation/institution/similar body or those benefiting from activities organised by third parties, for example, charities, local authorities, and the like, you must provide the following before we can confirm your booking;
• the name and type of organisation/institution etc. (if applicable);
• any other information we may reasonably require.
Where the majority of the party is under 21 or includes any person(s) who are normally closely supervised, there must be sufficient capable and responsible adults over the age of 21, in every accommodation unit to provide adequate supervision for the party and each member of it. One such identified person must be present for the duration of the break and accept overall responsibility for the whole party. The name and contact details of this person must also be confirmed on arrival at the park.
If we incur costs in providing assistance or supervision to your party we reserve the right to claim compensation from you in accordance with paragraph F22.
In order to preserve our family environment, we do not permit “stag/hen” parties nor adult fancy dress on the park.
C4. Information about your party
We have the right to obtain the name, age, address and gender of each member of your party before confirming your booking or at any time. You (the booker) must be a member of your party unless we agree otherwise. Failure to provide us with full details of the make up of your party prior to your arrival may result in access to the park being delayed or denied.
D. When You Arrive
D1 Please complete registration form in reception.
D2. We recommend that, where possible, you pre-book any activities (see paragraph F6).
D3. Please check our website www.rivervalleypark.ie before you leave home for all the latest information and any particular circumstances that apply to your break.
D4. You should inform us immediately if, within 4 weeks prior to your arrival date or during your break, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:
• refuse to accept your booking; or
• cancel your break; or
• ask any member of your party to refrain from taking part in certain activities; or
• ask any member of your party to leave the Village immediately, should we, at our discretion consider it necessary to protect the health of other guests, staff or the general public.
You should also advise reception of any other special medical circumstances, such as a member of your party being terminally ill. Such information will be treated sensitively.
You may arrive from 2pm on your arrival date and are welcome to use Park facilities from that time.
In order to help minimise our carbon footprint and to reduce traffic volumes we recommend that no more than 2 cars per lodge are brought on to the Park.
Your accommodation will be available from approximately 4.00pm.
There are restrictions on the access and parking arrangements for larger vehicles at each Village. Please contact the Reception on 0404 41647 for further information.
F. Whilst On Park
F1. Our aim
Our aim is to provide a relaxed break suitable for families in a natural environment. To ensure the maximum enjoyment of your break and that of all our other guests you must comply with all of the requirements in this agreement. We draw your particular attention to the paragraphs below and to the safety and other information you will receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us or one of our staff. You must comply with all notices.
F2. Important information and updates
Important information, guidance and updates will be displayed in Reception and you should check for such information regularly.
F3. Behaviour and compliance with this agreement
You are responsible for the behaviour of all members of your party.
Behaviour should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially at night. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. Offensive or aggressive behaviour or language towards our staff is not acceptable. We may ask you and/or any member of your party to leave immediately if your conduct results in police attendance or is considered by us to be inappropriate; likely to cause harm; or impair the enjoyment, comfort or safety of anyone; or is likely, in our belief, to breach any of this agreement. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party.
F4. Children’s supervision & parental responsibility.
There must be at least one capable and responsible adult over the age of 21 in every accommodation unit.
You are responsible for the supervision of all members or your party under the age of 21.
Parties not meeting the required ratio or who are not supervising their children responsibly may be asked to put appropriate arrangements in place or to leave the relevant facility. Children’s activities are unsupervised unless otherwise stated.
F5. Child protection
It is our policy to investigate any incident or allegation of concern, or assist any proper enquiries about a child in our care or staying on the Park and to refer the matter to an appropriate external organisation should we consider it necessary/appropriate.
F6. Facilities and activities
• All facilities and activities (including those contained within the price of your break) are subject to availability.
• We operate a “first come-first served” policy so we cannot guarantee that you will be able to book a particular facility/activity for a specific time or at all.
• Activities that take place outdoors are provided subject to appropriate weather conditions prevailing at the time the activity is to take place.
• During off-season the activities may be limited.
• Additional facilities may be available from time-to-time and will be advertised.
• We will not pay compensation where facilities/activities are unavailable or fully booked except where paragraph H4 applies.
• The general activity conditions, this agreement, our Safety Guide and any special conditions we make known to you apply to any facilities and activities you book and must be complied with.
•Certain activities on the park for example “kids Playball Camp” are operated by third parties and separate contracts will be made with each of them. Any issues concerning the activity should be directed to the relevant provider in the first instant.
• You must ensure that any activity or facility selected by any member of your party is suitable for those who are taking part.
• You must arrange supervision for children under 8 taking part in activities or using facilities unless we have agreed to supervise.
• We will not accept activity bookings from children under 8 and only from children under 12 at our discretion. They will be deemed to have consent from you and their parent/guardian to book and participate in the activity concerned. It will also be deemed that the activity is suitable for them.
F7. Security of your property
We draw your special attention to the following:
• Your personal belongings are your responsibility during your break with us.
• Vehicles parked on our property are subject to very limited security cover only. You must lock your vehicle securely and remove all valuable items on parking.
• The Garda have notified us that personal cycles are particularly vulnerable in the nationwide problem of cycle theft. If you choose to bring your own cycle we strongly recommend that you keep it locked at all times and other good practice and obtain adequate insurance for it.
• Appropriate insurance is strongly recommended.
• We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible.
• We will offer reasonable help to assist you in tracing lost items.
F8. Food and beverages
Food, beverages and other supplies described in menus and other communications are provided subject to availability and are not guaranteed. Certain of the restaurants and food outlets at the park are operated by third parties and separate contracts will be made with each of them. Any issues concerning your dining experiences should be directed to the relevant provider in the first instance.
Please keep to prepared roads, paths and tracks at all times and treat all property and facilities carefully and appropriately.
You must use your accommodation and its contents with care and leave it in a clean and tidy condition on departure. We reserve the right to charge you for any extra cleaning, missing items or damage.
We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, maintenance work or housekeeping. Your occupation is not exclusive.
The members of your party and the allocation of guests in each accommodation unit must remain the same for the whole of your stay.
The maximum number of guests in each accommodation unit (as stated on our website) must not be exceeded. If it is, we may move those additional persons to another accommodation unit and will charge you or them the appropriate full charge for the additional accommodation, from the date your party arrived for the break.
F11. Wireless facilities
Wireless internet access, where available, is not guaranteed and is provided subject to third party terms and conditions which are available when accessing the system. The facility is not subject to any particular security/filtering measures and requires continuous parental supervision when used by children.
We reserve the right to disclose your name and address to our internet service provider if we discover that you or a member of your party illegally downloaded content from the internet or otherwise engaged in unlawful activity whilst using this facility.
F12. Improvements & maintenance
As we continually improve our facilities on the park you may find that:
• new facilities are on offer;
• listed facilities are temporarily closed for maintenance and/or improvement;
• Some facilities and/or accommodation units have been altered, replaced or closed;
• there is development or refurbishment work going on in certain areas of the Park;
• maintenance work or housekeeping tasks are undertaken in and around your accommodation during your stay, although in such circumstances we try to minimise any inconvenience;
• different equipment is provided to that described in our brochure or other communications.
You are required to follow any safety advice provided to you. Please note in particular:
•Camp Fires are not allowed.
•Barbeques must be extinguished by 11 pm every night.
• Take particular care not to do anything which might cause a fire – dispose of cigarettes and barbeques responsibly.
• Fireworks may not be brought onto or used at the park.
• Do not enter or attempt to use any facility that is closed.
F14. Driving on the Village & parking
At all times please give way to pedestrians and cyclists, keep to the left and within the 10 mph speed limit.
Please use great care when driving. Sleepers, boulders, logs and posts are placed to prevent damage to the roadsides and unauthorised parking. No liability is accepted for any damage caused by these markers unless due to our negligence.
All vehicles should be parked in specified areas. Vehicular access is required for emergency services. We will not be liable for any damage caused to your vehicle if it is not parked in a specified area and it obstructs an emergency service vehicle.
F15. Legislation & licensed premises
We shall not serve or sell alcohol to anyone who is, or appears to be, under the age of 18 (and cannot prove they are over 18), or whom we, in our sole discretion, consider to have been drinking excessively. We will accept a photo driving licence, a passport or a proof of age scheme which carries the PASS logo hologram.
F16. Smoking Policy Smoking is not permitted in any buildings (including accommodation) but is permitted where indicated on certain patios and balconies.
F17. Natural inhabitants
Please note and remember that our Park is in a country setting that is the natural habitat of a variety of native creatures such as insects, spiders, crows, rodents and ticks. You should note any information and guidance provided in any of our information booklets or notices.
You must ensure that:
• as a minimum, each dog has a current annual vaccination for distemper, canine hepatitis, leptospirosis and parvo virus;
• each dog is properly supervised, is not dangerous and does not cause a nuisance or threat to anyone;
Dogs (except assistance dogs) are not permitted in any building. They must be kept on a lead at all times when outside your accommodation unit, and you must ensure that all dog excrement is collected and disposed of immediately and area cleaned.
If we, in our sole and reasonable discretion, consider your dog to be dangerous or to be causing a nuisance, harm or threat to anyone, or to be likely to do so, we may ask you to remove it from the Park (without refund or compensation) or have it removed to kennels at your expense. No other pets are permitted.
F19. Dangerous items
No shotgun, knife, firearm, air weapon, archery equipment, fireworks (including sparklers), illegal substances or similar item may be brought onto the Park under any circumstances by you or anyone in your party.
You may experience noise from outside the park such as farm machinery, crows or dogs from time-to-time. This is beyond our control.
Only non-intrusive photography of your own party and friends is permitted in the park. You may not carry out photography for commercial purposes, publication or similar purposes in any part of the Park.
We regularly take photographs and videos for promotional and training purposes and we occasionally receive requests from TV or other companies to film/photograph on the Park. Please be aware that filming may be in progress during your break. Should you not wish to appear in any such material please notify us.
F22. Compensation payable by you
By booking you agree that we have the right either during or after your stay to recover from you, whether via the credit/charge or debit card used to pay for the break or otherwise, the costs of:
• any property or accommodation damage, and/or
• any compensation we may pay to others, and/or
• any other costs, fees or levies which we may incur,
resulting from your action or inaction and from any breach of this agreement.
You must vacate your accommodation by 11 am at the latest on your day of departure.
Please return your key to reception to have your deposit refunded.
You are welcome to continue to enjoy the facilities on the Park throughout your day of departure but you must leave by 6pm.
H. Changing or Cancelling Your Booking
H1. Changing your booking
You may change your booking with us for any reason provided the change is made 4 weeks or more before your holiday start date. Each change is subject to availability and an amendment charge to cover our administration costs.
You may only change your holiday start date once and you must select your new start date within 4 weeks of requesting the change, otherwise the change will be treated as a cancellation and a fee will apply (see paragraph H3).
Please note that any change of date will be likely to involve a change in price of your break and an amendment charge being payable. The price payable is the greater of i) your original holiday cost; or ii) the price for your revised holiday change which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.
H2. Prevented from taking your break
If you are prevented from taking your break, please contact Reception at the earliest opportunity. We will do our best to assist. You may not, under any circumstances, transfer your booking to anyone without our consent. We will not consent to a transfer where the person or party concerned does not meet our requirements.
H3. Cancellation by you
You may cancel your break at any time. However, a fee will be charged as follows:
|Number of weeks before arrival
date that notification is received
|Cancellation Charge as % of
total break cost
|More than 4||€20|
|More than 1 but not more than 4||50% or €30 for Caravans, Tents & Motor-homes|
|1 weeks or less||100%|
Please note that some separate charges, such as insurance and credit/charge card charges, are non-refundable.
In order to cancel your break, please telephone reception on 0404 41647 (Mon-Fri, 9am-5.30pm).
H4. Cancellation and changes by us We have the right, at our sole discretion, to refuse to confirm any reservation. Where we have indicated that we will not accept a booking from you or accept your presence on the Park, we reserve the right at our sole discretion to cancel any booking you may have made or refuse to allow you to enter the park or to ask you to leave our premises. If we do so (subject to the provisions of the paragraph below) we will refund any payment made but will not pay any compensation.
We have the right to cancel your booking, or to instruct you or your party to leave the Park immediately, without compensation or refund, should you or any of your party not comply with this agreement, particularly terms relating to behaviour and conduct.
Credit/charge or debit card payments will be refunded via the same card number less any non-refundable deposit and any other non-refundable amounts. Cheque refunds will be made to the person named on the Confirmation.
I . Important Information
I 1. Your principal contract is with River Valley Holidays Ltd. whose registered office address is at Redcross, Co. Wicklow.
I2.Accommodation at our Park is currently being upgraded as part of a rolling programme. This means that we accept your preference request for a particular location on the basis that it is subject to availability at the time of your stay. Should the chosen accommodation not be available at the time of your stay we will act reasonably in offering you either the nearest available equivalent or an alternative option which may mean a higher or lower price is payable.
I3. All the information we collect and hold about you and members of your party may be stored in computer and other filing systems. We collect and keep information about you and members of your party to enable us to administer our services to you.
I4. Photographs in promotional material are for guidance only.
I5. We do our best to ensure that published information is correct when it goes to press. Please refer to our website (www.rivervalleypark.ie) for the most up to date information.
I6 This agreement and any dispute between us will be governed by and construed in accordance with the laws of Ireland.
I7. Your stay will not give rise to any tenancy agreement between us.
I8. Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.
I9. In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your booking less any insurance, cancellation, amendment or separate charges. We will not be responsible for any matters that result from any unforeseeable and unforestallable events that are beyond our control.
J. Can we help?
J1. Any assistance you require or concerns should be brought to our attention immediately to a member of staff. We aim to give prompt assistance to you if you are in difficulty and aim to respond promptly to any concerns you raise so that you can continue to enjoy your break.
>Please note that we are not responsible for any matter of which you were aware and which you did not bring to our attention during your break.
J2. Any reported matter which has not been resolved during your break should be advised in writing to the Reception at River Valley Holidays Ltd., Redcross, Co. Wicklow within 28 days of the end of your break. In such cases, we will only correspond with the person named on the booking. We will not enter into further correspondence on any matter resolved during your break and accepted as such by you.
If you have any questions we will be glad to assist you.
Please telephone our Reception on (0404)41647